We do our best to give you a good service, but sometimes things go wrong. We may not always know when this happens, so please do tell us – then we can try to put things right.

We take all complaints about our service seriously, because they make it clear to us where we need to improve. We do our best to deal with your complaint promptly and fairly. We let you know who is dealing with your problem, and what action we are taking to sort it out. If you make a complaint, it is kept strictly confidential.